Complaints Policy
We aim to deal with every enquiry professionally and transparently. If something has gone wrong, we want to know.
Who we are
Your Financial Support is a trading name of Back in Control Solutions Ltd (Company Number 12736546), an introducer that refers people to FCA-authorised debt advice providers and licensed Insolvency Practitioners. We do not provide regulated debt advice ourselves.
How to complain
Email customerservice@yourfinancialsupport.co.uk with the subject line "Complaint", call 0161 388 0215, or write to 62 Seymour Grove, Manchester, M16 0LN. Please include your name, the phone number you enquired with, what went wrong and how you would like it put right.
What happens next
- We acknowledge your complaint within 3 working days.
- We investigate and aim to send a final response within 10 working days. If it takes longer, we will tell you why and when to expect a response.
- Our final response will explain what we found and what we are doing about it.
Complaints about a partner firm
If your complaint is about advice or a solution provided by a firm we referred you to, please raise it with that firm directly – they are required to have their own complaints process. We will give you their details and help you make contact. FCA-authorised firms are covered by the Financial Ombudsman Service; Insolvency Practitioners are regulated by their recognised professional body and complaints can be made through the Insolvency Service Complaints Gateway.
Data complaints
If your complaint concerns how we handled your personal data and you are not satisfied with our response, you can contact the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.